Troubleshooting¶

I’m signed in but cannot open Research or use the MCP¶

Sign-in identifies you; a subscription grants access. Both products use the same subscription check.

Use the same verified email as checkout.
If you just subscribed, wait a few seconds and check again. In Research, use I’ve subscribed — check again.
Open your account to check billing. An active subscription, eligible trial or active complimentary pass covers both products.
If Research is using another account, Sign out and sign in with your checkout email. See Sign in, link and manage your account if you have more than one sign-in method.

Do not buy a second subscription to fix this.

“We couldn’t check your access”¶

This means the access service is temporarily unavailable, not that your plan has ended. Retry shortly. You should not be sent to checkout to resolve this message.

My assistant cannot find the tools¶

Use the full URL https://mcp.thecoindaily.co/mcp, enable the connection in the current conversation, and check your host’s custom-connection permissions.

After a product update, an old host catalogue may still list retired get_* tools. In ChatGPT developer mode, use the plugin connection’s Refresh and then start a new conversation; published plugin updates may reach users by a different path. In Claude, use Refresh tools list where offered and ask again. Workspace policy can restrict these controls. ChatGPT · Claude

The assistant must invoke the matching display tool, and the host must support interactive MCP Apps. Ask “Show that as a chart.” The 14 widgets each answer a focused question; there is no all-purpose dashboard widget.

An old card or evidence reference no longer works¶

Captured evidence is temporary and scoped to your authenticated identity. The shared store is restart-safe, so a routine service replacement does not by itself discard an unexpired capture; captures still expire, normally within about 15 minutes. Ask for a new read when one has expired. The new result may have newer observations; it is not the original frozen evidence.

A chart looks incomplete or different from another site¶

Check the asset, dates, interval, venue and source clock. A missing observation is not zero. Studies follow the selected candle interval by default (1h, 4h or 1d) and use earlier history for warm-up; only an explicitly requested native study keeps its own stored source clock.

For news, topic mentions count corpus mentions—not linked articles. Videos are placed by publication time, which can differ from the market period discussed.

Replay does not start when I ask the assistant¶

Use Play in the price or cohort widget. Replay is a local visual control, not a server action the assistant can invoke.

Slow preparation or rate limits¶

Cohort history and video metadata can need preparation. Let the assistant check the existing job or retry the same request as instructed; repeated new jobs do not make it faster. For a rate limit, respect the returned retry time.

Get help¶

Contact The Coin Daily with the approximate time, product, ticker/group and question. Never send passwords, API keys, tokens or card details.